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Elements and Performance Criteria

Obtain, record and analyse information from the community
Take and compile statements
- Take comprehensive statements from sources appropriate to the matter being investigated according to organisational procedures and legislative and policy requirements
- Use active listening when taking accurate statements from people
Conduct interviews
Use information and database systems
Use interview and evidence recording equipment
Conduct follow-up activity with other members of the organisation

Required Skills

Required skills

analytical skills to analyse information and data

communication skills to

articulate information advice and instructions

question and listen in order to understand and resolve issues raised

interpersonal skills to establish rapport and build relationships with stakeholders

literacy skills to prepare and compile detailed statements and reports

numeracy skills to analyse record and store data according to organisational requirements

planning and organising skills to manage own tasks within required timeframes

selfmanagement skills to

selfmanagement skills to:

comply with policies and procedures

seek learning and development opportunities

Required knowledge

information types and their sources

procedures and security measures for accessing storing retrieving and sharing data from databases

rights of individuals in relation to the conduct of interviews and compilation of statements

statutory regulatory and legislative requirements relating to surveying stakeholders

use of evidence and contact recording technology

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

record interviews including audiotapes and statements if relevant to role

demonstrate interview techniques

demonstrate knowledge of statutory regulatory and legislative requirements relating to surveying processes

Context of and specific resources for assessment

Assessment must ensure access to

information and databases for analysis activities

relevant legislation standards and guidelines

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate

review of statements or recording of details of contacts

review of compliance with statutory regulatory legislative and organisational requirements

oral andor written questioning to assess knowledge of interviewing techniques and outcomes

oral andor written questioning to assess knowledge of storage and disposal of information

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sourcesmay include:	colleagues community groups community leaders crime, accident and incident scenes customers general public individuals information databases local government local media schools specific target groups – in the case of opinion polls and surveys.
Informationmay include:	addressing public order and general community issues assisting in an investigation details of an incident or medical emergency locating a specific person location of witnesses opinion poll or customer survey progressing and supporting court hearings or matters.
Recording forms and reportsmay include:	handwritten and electronic pro formas and reporting styles use of organisation’s enterprise information system.
Organisational requirementsmay include:	accurate complete concise in the correct format legible understandable.
Comprehensive statementsmay include:	all details required by the organisation all information required for the investigation or research task records in a format that comply with the legal requirements for statements; where appropriate and legal, statements may also be recorded in forms other than written, such as audiotape or audiovisual (video) tape.
Recording equipmentmay be modified for use by people with a disability and may include:	audiotape recorders authorisation, storage and filing of original and duplicates of tapes and film basic fingerprinting equipment video cameras and recording equipment.
Recordsmust be:	authorised, stored and assessed in line with organisational procedures clear, audible and presentable.